If for any reason you receive goods that have a fault, are damaged or you have simply just changed your mind! Contact Martial Arts Mats Ireland (Webmettle ltd) via contact us page. Webmettle ltd require a description of the fault and photographic evidence if there is damage. Upon review of the details the goods will need to be returned before a replacement is issued. Some items will qualify for a replacement without return; this is solely at the digression of Webmettle Ltd.
Webmettle Ltd accept product returns within 14 days of receipt provided they are unused, unaltered, unwashed and in their original packing. Customers are entitled to either a refund (excluding shipping costs) or replacement products. The customer is liable for return postage and packaging costs.
Packaging must be returned intact and the unit’s box must be covered and kept in new-condition.
Many of our items are shrink wrapped on a pallet, before we can arrange collection they need to be packaged in the same manner as per the rules of the courier.
Returns should be made to the following address;